Every build includes one month of free support after launch. After that, hosting and live site care keeps your website online, your enquiry forms working and your content up to date. Get in touch for a quote.
Your website is not handed over and forgotten. The first month after go live is covered at no extra cost, so any teething issues are fixed and you have time to get comfortable with the system.
Care plans cover maintenance and minor changes, not new development.
Choose the term that suits you. Longer terms work out better value. Every plan covers hosting, monitoring and minor updates, and is quoted on request.
1 month
Quote on request
Rolling cover, cancel any time
2 months
Quote on request
Short term cover after launch
3 months
Quote on request
Quarterly cover
6 months
Quote on request
Half year cover
12 months
Quote on request
Best value, full year cover
Care plans are quoted on request and include hosting. Domain renewal is paid to your registrar. New features and redesigns are quoted separately.
Website hosting and live site care is quoted to scope rather than published as a price list, because cover depends on the size of the site and the systems behind it. Longer terms work out better value than rolling monthly cover. Get in touch and we will send you a quote.
Yes. Every website build from Joe Can Ltd includes one month of free support after the site goes live. That covers keeping the site live, checking the domain connection, monitoring forms and email notifications, minor text and image updates, fixing launch issues and general assistance while you settle into the system.
After the first free month you move onto the Website Hosting and Live Site Care plan. You choose the term that suits you, from one month up to twelve months. There is no obligation to continue, but without a plan the site is no longer monitored or maintained by us.
Care plans cover maintenance and minor changes, not major redevelopment. New pages, new booking systems, new workflows, new payment features, new automations, major redesigns, third party integrations and domain or email migrations are quoted separately as new development work.
Minor updates are changes to existing content, such as editing wording on a page, swapping an image, updating opening hours, changing a phone number or email address, or adjusting a service description. Anything that requires new page structure, new forms or new functionality is treated as development work.
Yes. Hosting is included within the care plan, so the site stays live on managed infrastructure with SSL in place. You keep ownership of your domain name, and your domain renewal is paid to your registrar separately.
Yes. Plans are bought by term rather than locked into a long contract. When a term ends you can renew, move to a different term, or stop. If you stop, we will confirm what needs to happen so the site can be moved elsewhere.
Sometimes. We review the existing site first, because support cost and risk depend on how it was built. If the site is workable we will quote for care. If it is not, we will say so honestly and quote for a rebuild instead.
Support requests are handled by email, typically within 48 hours on working days. Issues that take the website offline or stop enquiry forms working are treated as priority.
Yes. Joe Can Ltd supports SMEs, trades and service businesses across the United Kingdom. Support runs remotely by email and scheduled calls.
Tell us about your website and what support you need. We respond by email, typically within 48 hours.
Or email info@joe-can-ltd.co.uk