TVI UK case study: a booking flow for a TV and aerial installation business
How Joe Can Ltd turned an installation business's enquiries into a structured, quotable job request flow.
The brief
TVI UK install televisions, aerials and satellite systems for homes and businesses. Work arrived through phone calls, social media messages and word of mouth, with no consistent record of what the customer actually needed. Quoting meant calling back to ask the same questions every time, and enquiries were easy to lose.
What we built
- A clear service website covering TV, aerial and satellite installation work
- A structured booking and job request form capturing address, job type and access details
- Instant internal notification on every request, with a confirmation email to the customer
- Mobile first layout, because most enquiries arrive from a phone
- SEO foundations: titles, descriptions, sitemap and local service coverage
The outcome
- Job requests arrive complete instead of as one line messages
- Less time spent on the phone collecting basic details before quoting
- A credible online presence that supports word of mouth referrals